We are open 7 days a week.
Monday – Friday 11am-7pm
Saturday 11am-6pm
Sunday 11am-5pm
Statutory Holidays and Civic Holidays Please call ahead before you visit as hour may differ (905) 451- 9453
CLOSED – CHRISTMAS DAY
CLOSED – NEW YEAR’S DAY
INSTORE PAYMENTS: We accept CASH, DEBIT, VISA, MASTERCARD, E TRANSFER
ONLINE PAYMENTS: We accept VISA, MASTERCARD, E-TRANSFER
We have an ALL SALES ARE FINAL POLICY for both INSTORE and ONLINE orders. However, we would like to hear from you should you have any concerns regarding your purchase.
Please contact us at (905) 451-9453 we will evaulate each situation on a case by case basis. Often times before any decision is made we may request proof of purchase, photos/ video, water sample etc… to help both parties to understand and troubleshoot possible problems and resolutions to prevent the situation from happening again.
Please note: there no refunds on the following items but not limited to:
Livestock , Tanks , Lighting fixtures, Light Bulbs, glass, electronics.
Helpful Hint: Please contact manufacturers if Manufacturers warranty applies. If you need assistance with contact information please call us we are here to help.
We have an ALL SALES ARE FINAL POLICY for both INSTORE and ONLINE orders that have been signed for on delivery. However, we would like to hear from you should you have any concerns regarding your purchase.
Please contact us at (905) 451-9453 we will evaluate each situation on a case by case basis. Often times before any decision is made we may request proof of purchase, photos/ video, water sample etc… to help both parties to understand and troubleshoot possible problems and resolutions to prevent the situation from happening again.
Should an online product need to be Returned/ Exchanged an approval notification by Wild Fish Aquarium owner will by sent via e mail or text with further instructions for the item to be Returned/Exchanged.
Please note: All online Returns/Exchanges will require for customer to pay for all return/ exchange shipping costs as Wild Fish Aquarium is NOT RESPONSIBLE for shipping costs for return/exchange items.
All RETURNED/EXCHANGED items MUST BE in good condition, original unopened package ready for resell or no refund or exchange will be issued.
Please Note: There are no refunds on the following items but not limited to:
Livestock , Tanks , Lighting Fixtures, Light Bulbs, Glass, Electronics.
Helpful Hint: Please contact manufacturers if Manufacturers warranty applies. If you need assistance with contact information please call us we are here to help.
The short answer is NO we do not price match.
Our pricing is based on a Suggested Retail price SRP or MAP pricing which is suggested by or suppliers and manufacturers. However, we do check industry standards for comparable pricing regularly.
No Problem. When logging into your account please click on the FORGET MY PASSWORD link. Follow instructions given to reset your password.
Once you have logged into your account you have plenty of time to shop. There is no rush. Your shopping cart will save your list until you are ready to complete your order. However, our system will update inventory regularly and make adjustments. If you wait to long to complete your order your items maybe Out of stock.
Yes if you are shopping online there is a Local pickup option available. If you would like to confirm your order before pickup please call (905) 451-9453
Short answer is YES they different.
Due to inventory counts, shipping restrictions and in store services. We would like you to think of each as two different stores.
Online promotions will be exclusive to our online shop. In-store will have its own promotions with some overlapping of on specific sales. However, you will find very similar, pricing, products, brands, and livestock whether you are visiting us in store or shopping online.
